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Disable divert to voicemail button in client

Discussion in 'Ideas' started by rsuren, Sep 25, 2017.

Disable divert to voicemail button in client 5 5 15votes
5/5, 15 votes

  1. rsuren

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    HI
    we have disabled voice mail for all extensions but in 3cx windows client , when a call comes next to answer button the voice mail button is there out of the 3 options given. so user by mistake clicking voicemail button and call is being lost. is there anyway to disable this in the client.

    actually being big and its being on the right hand side is the issue, our ppl are clicking it by mistake, please in future version give a command line parameter at least to disable the button.
     
  2. mortenjorge

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    Yes this is really a need for us, some clients use this option as a way, to ignore the calls - which is real bad... - We've disabled the voicemail, but the box is still there....
     
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  3. Shanep

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    This is an issue for us too, not sure why it would be a compulsory feature for a telephony system used in contact centre environments
     
  4. Rhys Davies

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    Agree. This is an issue for us too and we run the pro call centre version. Really shouldn’t show if voicemail is turned off for the user
     
  5. joemiller312

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    This might be a strange request but we have extensions setup entirely for the purpose of being a departmental voicemail box. It'd be nice if we could customize the functionality of the divert to voicemail button to route to a specified extension's voicemail instead of just the actual user's voicemail box. Otherwise, just disabling the button would be helpful too.
     
  6. Serhat

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    In our case the problem should not be a forced feature
     
    #6 Serhat, Aug 15, 2018
    Last edited: Aug 15, 2018
  7. mbau

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    Really not make sense to show the divert to voicemail if this deactivate at the user. Should not be so hard to implement ("if disable then not add the extension" ;)).

    Would help a lot that the enduser cannot divert the call on a not active option.
     
  8. triwardhana

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    Feb 19, 2016
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    we need this feature also, very important for call center
     
  9. naveensenapathy

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