Disable 'Divert to Voicemail' & 'Decline' Buttons

Discussion in 'Windows' started by TechJimF, Jun 22, 2017.

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  1. TechJimF

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    Is there the ability to disable or remove the 'Divert to Voicemail & 'Decline' buttons when the client is logged in to a ACD queue?

    Diverting in declining a queue call is not acceptable in our call center.

    Thanks,

    Jim
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @TechJimF
    I am afraid there is no such ability at the moment. You can however post this as a feature request in the ideas section of the forum so it can be upvoted by other users and reviewed by the appropriate department.
     
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