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Disable External Calls via Web Client (old Hotel Module)

Discussion in 'Ideas' started by Mike83, Dec 12, 2017.

  1. Mike83

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    It would be great to add the option to disable External Calls via the web client.

    We have a hotel, and it appears the only way to EASILY disable an extension from making outgoing calls after the phone system automatically syncs with our PMS software (via "Hotel Services") is to "Clear" the extension from the Web Client. But when doing that it obviously clears the name on the extension. So then if that room calls the front desk, it won't display the guest's name for the Front Desk agent to be able to address the person by name.

    The more DIFFICULT way to do it would be allowing the FD agent "Management Console" login access. But that is a whole different website from the "Web Client", and that may confuse our Front Desk agents at the hotel. Plus then they may accidentally end up deleting an extension or do something bad through the Management Console (even if we limit them to only accessing the room extensions).

    So if there is a way of getting that "Disable External Calls" option into the web client, that would be the GREAT.
     
  2. Silly English Kniggit

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    Having got quite deep into the Fidelio protocol for some integration a while ago - 3CX will block outbound calls if your PMS requests it.

    If the PMS sends RSTS0, (ReSTriction to internal calls) it should be honoured. Google 3CXHotelModuleManual.pdf for the details from v12. Check with your PMS vendor if it supports this.
     
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  3. Mike83

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    We use RoomMaster by InnQuest, which is by far the easiest PMS to use as a hotelier and for Front Desk agents to learn quickly and operate properly.

    Unfortunately, they do not have this ability.
     
  4. Silly English Kniggit

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    Unfortunately then it sounds like this is one for InnQuest to add. 3CX supports this, and the PMS is the appropriate way to do this. 3CX web interface to do this would be a work around.

    A very clunky possibility is if you could use PIN control on the extn that you'd give to guests to make calls.
     
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