Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Disable * in queue

Discussion in 'Ideas' started by 3wt, Jan 20, 2016.

  1. 3wt

    3wt

    Joined:
    Sep 15, 2008
    Messages:
    9
    Likes Received:
    0
    At this moment there are 3 reasons that a call is transferred to the destination if no answer within a queue. No agents, maximum queue time and a caller hitting * key.

    What we want is a possibility to disable the feature that a caller can hit the * key to go to the destination if no answer.
     
  2. telin

    Joined:
    Jul 28, 2015
    Messages:
    54
    Likes Received:
    6
    It is possible to modify, or delete the prompt from the system files.
     
  3. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,530
    Likes Received:
    298
    deleting the prompt disables the user from hitting the "*" key?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. telin

    Joined:
    Jul 28, 2015
    Messages:
    54
    Likes Received:
    6
    Nope, but at least you do not advertise it. Just a temp solution for the op.
    Obviously, disabling the * is something that needs to be done, had those issues myself.