Disable * in queue

Discussion in 'Ideas' started by 3wt, Jan 20, 2016.

  1. 3wt

    3wt

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    At this moment there are 3 reasons that a call is transferred to the destination if no answer within a queue. No agents, maximum queue time and a caller hitting * key.

    What we want is a possibility to disable the feature that a caller can hit the * key to go to the destination if no answer.
     
  2. telin

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    It is possible to modify, or delete the prompt from the system files.
     
  3. craigreilly

    craigreilly Well-Known Member

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    deleting the prompt disables the user from hitting the "*" key?
     
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  4. telin

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    Nope, but at least you do not advertise it. Just a temp solution for the op.
    Obviously, disabling the * is something that needs to be done, had those issues myself.