In Consideration Disable Queue toggle (Login/Logout) Option in 3CX Client

Discussion in 'Ideas' started by Manoj Perera, Aug 9, 2017.

In Consideration Disable Queue toggle (Login/Logout) Option in 3CX Client 4.9 5 59votes
4.9/5, 59 votes

  1. Manoj Perera

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    Call center supervisors do not let agents to change the queue once the agents assigned to queues.
    Queue toggle (login/logout) option in 3CX phone client should be an admin privileged option.So user should not be able to change or logout from queue without supervisor/admin permissions.This is a mandatory requirement in call center operations.

    Even a basic call center solution support this access controlling feature where supervisor/admin has control on queue operations. With 3CX client, agents can change the queue as per their preferences and even they can easily logout from queue via just one click on queue toggle button. Even this can be happen mistakenly. For large call centers, its is not possible for supervisors to strictly monitor agent queue status by agent by agent.
     
  2. obay

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    Facing the same issue here. Agents are logging out of the queue at their discretion.
     
  3. Manoj Perera

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    This is very basic requirement in any call center. Supervisor/ admin should have full control in agent login/logout. Access controlling is in top priority for any call center system.
     
  4. Ramkumar

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    Atleast we should able to see Separate only logged in Agents column in the manager View.
     
  5. accentlogic

    accentlogic New Member

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    I would want to see this as an optional setting. We have many small "call centers" that are self managed, and they would want to continue to use it as is.
     
  6. B.Fluehmann

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    In our organisation we lik the self managed way as well as it is right now.
    What we are missing is an option to enforce that at least one agent is active, or in other words disallow the last active agent to log off. On our Unify OS4K this feature is called „last member can leave“.
     
  7. rsuren

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    yes this is an needed option which can be enforced by manager if needed only. bcs we have cases where manager want to go for particular queues/ agents
     
  8. lee3cxp

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    Upvote for this feature. Would be great to disallow agents from logging out of queues without supervision.
     
  9. Asiri Diaz

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    Yes,
    its a mandatory that agents has to log in to the queue all the time therefore if we have a feature where admin can allow this queue toggle enable/disable from agent interface and at the same time supervisor can log in and log out the agent at any given time
     
  10. Ben FSUK

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    It sounds good, but in my business i do sometimes have the need for agents to be out of the call queue but still in available state, so they can take an internal transfer for example.
     
  11. kenzoo

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    disallow the last active agent to log off important featue
    Yes I agree
     
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  12. TerryG

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    This would be handy, we receive several support calls a week from staff that have accidentally logged out of the call queues and wonder why their phone isn't ringing. Being able to prevent selected users from logging out of the queues would save a lot of technical support calls.
     
  13. ppickens

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    This would be great as an optional feature. Many call centers run through the manager for control of logging in and out of queues. Being in IT though there are call centers that need agents to log out of queue to complete documentation and such.
     
  14. Silly English Kniggit

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    It would be helpful to have an option to prevent users logging themselves out.
     
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  15. Khorny

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    +1 for dissallow last agent logout option
     
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  16. RTV

    RTV

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    We also get asked this quite a lot. Many customers using the Q button instead of logging off per Queue, resulting in unreachable numbers.

    +1 on being able to make Queues where you can select if agents can log off/on
     
  17. Tifoso

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  18. John Davies

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    I think it would be a very nice to have option and would be a feature that many of our clients would like
     
  19. mands72

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    +1 for an optional setting to forbid logout by regular users
     
  20. naveensenapathy

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    • Changed Queue Log out and DND dial codes.
    • Changed the Profile status dial codes.
    • Dont provide web client login for Agents.
    • Removed DND button from IP Phones.
    • We have also setup "Set to Available during office hours" and "Logout from queues"" for all status except "Available". So Agent only can switch the status. In that case we can get Agent Login history and can avoid agents pretend that 3CX automatically logged out or unable to receive incoming calls unless they changed the profile status. If they change profile status then we can get agent login history. So Queue manager can ask the reason for logout.

    • Now the problem is the windows clients still can login and logout own extension from switchboard. Anyway to disable this function?
    It would be nice if Queue Manager can control this agent login/logout function by own.