Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Disable Ring Tone in 3CXMyphone

Discussion in '3CX Phone System - General' started by innoforce, Sep 24, 2012.

Thread Status:
Not open for further replies.
  1. innoforce

    Joined:
    Apr 27, 2011
    Messages:
    12
    Likes Received:
    0
    Hello,
    1.Our clients are using Skype etc. to communicate with other employees. So it would be fine to just display caller information without a ring tone. Is it possible to turn off the ring tone and just show the caller information on the desktop?


    Thank you in Advance!
     
  2. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,551
    Likes Received:
    298
    I am not sure I have ever heard MyPhone ring.
    Are you perhaps talking of 3cx windows phone? If so, find the app directory and replace the ring tone wi a blank file. You might also be able to delete/ rename the file.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. jpillow

    jpillow Well-Known Member

    Joined:
    Jun 20, 2011
    Messages:
    1,342
    Likes Received:
    0
    3cx myphone does not ring its simply a application in which integrates your handset with 3cx. I think you are in fact referring to the softphone.I now of no way to disable the ringer on the softphone,
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. michaelwilson

    Joined:
    Aug 3, 2016
    Messages:
    4
    Likes Received:
    0
    This may be an old thread, but using the newer version 3CX Phone for Windows on V15 I see the same problem. Our users use the 3CX Phone for Windows for journaling with outlook. The journal feature, is the handy feature which adds contacts automatically to outlook. At the same time, users have Skype, Slacker in the background playing music or whatever suits their fancy. Now if they forget to turn down the volume in Windows on the 3CX Phone for Windows, a loud ring tone blasts across all the cubicles in our office. On Windows every time you restart the 3CXPhone for Windows you have to reset the volume. This becomes a huge hassle for office workers who are extremely busy. Lastly, it requires installation of the product and journaling in the long run after they weigh the pros and cons of the application. We use Skype still because I am having a hard time selling 3CXPhone for Windows because of little details like this. Forgive me if there is an option for this because for the life of me I cannot find it anywhere.

    Thanks for your time.
     
  5. dan_tx

    dan_tx New Member

    Joined:
    Nov 3, 2016
    Messages:
    105
    Likes Received:
    29
    You don't want 3cx softphone to make a ring sound? Do the following.

    Goto

    %ProgramData%\3CXPhone for Windows\PhoneApp\Sounds\ on the pc 3cx is installed on.

    Locate the "ringtone.wav" in the folder.

    Delete or better yet, rename it. (example "ringtone1.wav")

    Now when you get a call, 3CX softphone will not ring.

    Tested on windows 7 pro, 3cx v15.5.

    ...

    If you wanted to script it and run against all pc's

    Code:
    ren "%ProgramData%\3CXPhone for Windows\PhoneApp\Sounds\ringtone.wav" ringtone1.wav
     
Thread Status:
Not open for further replies.