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Disable Transfer to Paging Group?

Discussion in '3CX Phone System - General' started by JCarnes, Feb 7, 2018.

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  1. JCarnes

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    Is there any way to prevent calls from being transferred to a paging group? We have paging groups on the BLF's of our phones, and sometimes our users are accidentally transferring calls to those paging groups.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @JCarnes

    I am afraid that this cannot be prevented as this is how the system is designed to work. I would recommend removing the BLF buttons for the paging group from the users phone to prevent this from accidentally happening.
     
  3. JCarnes

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    This is very unfortunate as we previously had an NEC system which had a function key programmed for the paging. Having staff members manually dial the extension of a page group is very inconvenient. In addition, someone calling in from the outside can simply dial the extension number of the paging group and transfer themselves. If a disgruntled employee wanted to, they could cause all sorts of problems just by calling in from the outside and then dialing the page group extension. I hope this is something that will be addressed in a future release.
     
  4. leejor

    leejor Well-Known Member

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