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Disconnected Bridge calls

Discussion in '3CX Phone System - General' started by ThomasN, Jul 24, 2012.

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  1. ThomasN

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    May 30, 2012
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    Hello,

    we have 2 3CX servers (both V10) running a master - slave combination using Direct-UDP. Master and slave are connected with a vpn tunnel to each other. On the slave server we have an incoming call group with members from both the master and the slave server. Regulary there are calls coming in, will ring for a second on the devices and then disconnect. The problem occurs when a device from the Master 3CX is in the ring group on the slave.

    From the included activity log I can only see that the bridge is joining and right after that the call get disconnected
    Code:
    09:58:52.995  [CM503007]: Call(714): Device joined: sip:10001@192.168.0.101:5060
    I included the server activity log for this call if that could clear something up.
    Master range: 192.168.0.*
    slave range: 10.1.0.*
    Receptionist: 899
    Call group: 801
    Bridge: Bridge - 10001

    Code:
    09:58:57.812  [CM503008]: Call(714): Call is terminated
    09:58:53.141  [CM503003]: Call(714): Call to sip:207@10.1.0.109 has failed; Cause: 487 Request Terminated; from IP:192.168.0.204:5060
    09:58:53.138  [CM503003]: Call(714): Call to sip:213@10.1.0.109 has failed; Cause: 487 Request Terminated; from IP:192.168.0.210:5060
    09:58:53.108  [CM503003]: Call(714): Call to sip:207@10.1.0.109 has failed; Cause: 487 Request Terminated; from IP:10.1.3.31:5060
    09:58:53.100  [CM503003]: Call(714): Call to sip:210@10.1.0.109 has failed; Cause: 487 Request Terminated; from IP:10.1.3.17:5060
    09:58:52.995  [CM503007]: Call(714): Device joined: sip:10001@192.168.0.101:5060
    09:58:52.985  [CM505004]: Bridge:[BRIDGE] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 10.0.23053.0] PBX contact: [sip:10001@10.1.0.109:5060]
    09:58:52.985  [CM503002]: Call(714): Alerting sip:10001@192.168.0.101:5060
    09:58:52.954  [CM505004]: Bridge:[BRIDGE] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 10.0.23053.0] PBX contact: [sip:10001@10.1.0.109:5060]
    09:58:52.954  [CM503002]: Call(714): Alerting sip:10001@192.168.0.101:5060
    09:58:52.766  [CM505001]: Ext.213: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.5.1a] PBX contact: [sip:213@10.1.0.109:5060]
    09:58:52.766  [CM503002]: Call(714): Alerting sip:213@192.168.0.210:5060
    09:58:52.722  [CM505001]: Ext.207: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.4.8a] PBX contact: [sip:207@10.1.0.109:5060]
    09:58:52.722  [CM503002]: Call(714): Alerting sip:207@192.168.0.204:5060
    09:58:52.688  [CM505001]: Ext.207: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-6.1.5(a)] PBX contact: [sip:207@10.1.0.109:5060]
    09:58:52.688  [CM503002]: Call(714): Alerting sip:207@10.1.3.31:5060
    09:58:52.678  [CM505001]: Ext.210: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA504G-7.5.1a] PBX contact: [sip:210@10.1.0.109:5060]
    09:58:52.678  [CM503002]: Call(714): Alerting sip:210@10.1.3.17:5060
    09:58:52.617  [CM503025]: Call(714): Calling RingAll801[Ext.213,Ext.210,304@(Ln.10001@BRIDGE),Ext.207,301@(Ln.10001@BRIDGE)]@[Dev:sip:10001@192.168.0.101:5060]
    09:58:52.609  [CM503025]: Call(714): Calling RingAll801[Ext.213,Ext.210,304@(Ln.10001@BRIDGE),Ext.207,301@(Ln.10001@BRIDGE)]@[Dev:sip:207@10.1.3.31:5060]
    09:58:52.604  [CM503025]: Call(714): Calling RingAll801[Ext.213,Ext.210,304@(Ln.10001@BRIDGE),Ext.207,301@(Ln.10001@BRIDGE)]@[Dev:sip:207@192.168.0.204:5060]
    09:58:52.599  [CM503025]: Call(714): Calling RingAll801[Ext.213,Ext.210,304@(Ln.10001@BRIDGE),Ext.207,301@(Ln.10001@BRIDGE)]@[Dev:sip:10001@192.168.0.101:5060]
    09:58:52.591  [CM503025]: Call(714): Calling RingAll801[Ext.213,Ext.210,304@(Ln.10001@BRIDGE),Ext.207,301@(Ln.10001@BRIDGE)]@[Dev:sip:210@10.1.3.17:5060]
    09:58:52.586  [CM503025]: Call(714): Calling RingAll801[Ext.213,Ext.210,304@(Ln.10001@BRIDGE),Ext.207,301@(Ln.10001@BRIDGE)]@[Dev:sip:213@192.168.0.210:5060]
    09:58:52.536  [CM503004]: Call(714): Route 1: RingAll801[Ext.213,Ext.210,304@(Ln.10001@BRIDGE),Ext.207,301@(Ln.10001@BRIDGE)]@[Dev:sip:213@192.168.0.210:5060,Dev:sip:210@10.1.3.17:5060,Dev:sip:10001@192.168.0.101:5060,Dev:sip:207@192.168.0.204:5060,Dev:sip:207@10.1.3.31:5060,Dev:sip:10001@192.168.0.101:5060]
    09:58:52.531  [CM503010]: Making route(s) to <sip:801@127.0.0.1:5060>
    09:58:48.091  [MS211000] C:714.1: 10.1.0.110:5006 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    09:58:34.224  Currently active calls - 2: [711,714]
    09:58:26.002  [CM503007]: Call(714): Device joined: sip:899@127.0.0.1:40600;rinstance=26e16f0386b0a2d5
    09:58:26.001  [CM503007]: Call(714): Device joined: sip:10000@10.1.0.110:5060;transport=udp
    09:58:25.994  [CM505001]: Ext.899: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:899@127.0.0.1:5060]
    09:58:25.994  [CM503002]: Call(714): Alerting sip:899@127.0.0.1:40600;rinstance=26e16f0386b0a2d5
    09:58:25.845  [CM503025]: Call(714): Calling Ext:Ext.899@[Dev:sip:899@127.0.0.1:40600;rinstance=26e16f0386b0a2d5]
    09:58:25.803  [CM503004]: Call(714): Route 1: Ext:Ext.899@[Dev:sip:899@127.0.0.1:40600;rinstance=26e16f0386b0a2d5]
    09:58:25.802  [CM503010]: Making route(s) to <sip:899@10.1.0.109:5060>
    09:58:25.799  [CM503001]: Call(714): Incoming call from 014******@(Ln.10000@Beronet) to <sip:899@10.1.0.109:5060>
    09:58:25.792  [CM503012]: Inbound office hours rule (*90) for 10000 forwards to DN:899
    
    Anyone that could give some advice / shed some light on this problem ?
     
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