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Disconnected network doesn't timeout/unregister extension

Discussion in '3CX Phone System - General' started by niko.ricour, Oct 11, 2009.

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  1. niko.ricour

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    Hi i'm current evaluating 3CX and there seems to be a bug where by nework disconnect
    the extension stays registered for days!

    Examples:

    * my voip client on my cell phone, after shutting down the wifi connection it stays registered for days,
    even when I try to call it, strange? Isn't it suppose to timeout?

    * my soft phone crashed and the same story happens!!
    Btw the new V4 softphone tends to crash alot when being called on some XP/Win7 systems!! (works well with tunneling btw)
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi, Niko

    Please continue this subject on the 3CX Phone dedicated section
    http://www.3cx.com/forums/3cx-voip-phone-community-led-no-tech-support-7/
    Almost sure is related to this
    http://www.3cx.com/forums/3cxphone-4-new-voip-phone-with-iphone-look-and-feel-11190-75.html#p60911

    Regards
    vali
     
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  3. Lyve1981

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    Re: Disconnected network doesn't timeout/unregister extensio

    Is there any solution to this? I use 3CX with the latest updates but I experience the exact same problem, if I kill the WiFi connection on my mobile the telephone still stays in the registered phones list because the SIP client does not have any chance to unregister first.
     
  4. lneblett

    lneblett Well-Known Member

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    Re: Disconnected network doesn't timeout/unregister extensio

    Is it possible that when the wifi is shutdown, that the registration is maintained over the phone's network (3G, CDMA,tdma, gsm, etc.)? If you exit the application while connected via wifi does it unregistered then?
     
  5. leejor

    leejor Well-Known Member

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    Re: Disconnected network doesn't timeout/unregister extensio

    You really should be starting your own post instead of resurrecting one from a few years ago. Given that versions have changed in the meantime, your issue may be completely unrelated to the original post.

    Devices should stop being registered if 3CX doesn't receive a re-registration every 30 minutes, which is the default "wait period" setting. Check the 3CX log (you may need to set it to Verbose mode for more info), it should show the registration times of the devices/phones.

    No set has the chance to un-register, if power is cut or a connection is lost, that is why there is a re-registration requirement.
     
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