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Disconnection Detection and Agent Reconnection

Discussion in 'Ideas' started by Enoch, Aug 30, 2016.

  1. Enoch

    Mar 5, 2015
    Likes Received:
    I just finished calling a company that had this feature. So basically during the call, my call was disconnected. Once I phoned back, their PBX was able to detect that I just disconnected and was calling back right away.

    And it was going to do one of two options:
    1) connect me back to the agent in which I was just speaking to
    2) if the previous agent is busy, it would put me back into queue, but at the top (first) so I can get assistance faster.

    I would love to see something like this with 3CX.