Solved Display queue/ring group name on lock screen

Discussion in 'iOS' started by techclarity, Feb 22, 2017.

Thread Status:
Not open for further replies.
  1. techclarity

    Joined:
    Nov 14, 2014
    Messages:
    90
    Likes Received:
    36
    Is there any way to display the queue/ring group name on the lock screen for incoming calls? Currently, there is no way to determine if incoming call is to direct extension or queue/ring group.
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
    Messages:
    1,441
    Likes Received:
    61
    Hi
    This is already implemented in the Beta version and therefore will be available in the next release.
    If you're already a member of our iOS Beta Program, you can try the latest 15.2.5.138 via TestFlight.
    If you're not, then check our blog to subscribe:
    https://www.3cx.com/blog/releases/ios-ipv6-support/

    P.S Your iOS device should run IOS 10.x.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. techclarity

    Joined:
    Nov 14, 2014
    Messages:
    90
    Likes Received:
    36
    Thanks for the quick reply. I am running the latest beta and just tested again and it only shows the caller ID. It does not show the ring group name. Is there any configuration that needs to be done?
     
  4. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
    Messages:
    1,441
    Likes Received:
    61
    I cannot test right now (I'm not at work) but please check if in the PBX Management Console, in Contacts/Options, in the "Add Group, Queue..." you have either Append Name or Prepend Name option selected. Me, I will try tomorrow and I will keep you informed.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. techclarity

    Joined:
    Nov 14, 2014
    Messages:
    90
    Likes Received:
    36
    Thanks. Yes, in Contacts/Options, we have Add, Group, Queue... set to Prepend Name. Tested again on a new install of v15 and it still does not show on lock screen. It shows if phone is unlocked and I am in the app.
     
  6. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

    Joined:
    Dec 12, 2008
    Messages:
    1,441
    Likes Received:
    61
    Oh, I understand now. You will have to wait a bit until SP5 of V15 will be released, it's the SP5 which will properly send the caller's name, pre-SP5 PBX versions doesn't.
    Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.