Display Ring Group and Caller ID

Discussion in '3CX Phone System - General' started by powermove, Apr 11, 2018.

  1. powermove

    Apr 6, 2016
    Likes Received:
    Running V15.53.254 and all the phones are T29G yealink

    I have followed all the configuration guides to have the Ring Group Prepend or Append to the incoming call but I only get the Number or the contact displayed no ring group.

    I have set the option to append or prepend in Contacts/Options and still have the same issue.

    I have loaded all the companies contacts into the contacts and they are displaying correctly on the incoming calls but the Ring Group is not prepended or Appended when I select either option.

    I have rebooted the Phones and the system and I still have no ring group displayed
  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
    Likes Received:
    Are you adding a name to a DID, before it goes to a ring group?
    Have you tried with a different make/model of set (3CX phone?) ?
    Are the ring group name of an excessive length?