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Display who picked up call

Discussion in 'Ideas' started by Gav, Feb 26, 2018.

Display who picked up call 5 5 15votes
5/5, 15 votes

  1. Gav

    Gav

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    If an internal user is calling another internal user, and that call gets picked up by a different user, the calling phone still displays the person they called as opposed to the person who picked up.
    This causes confusion at the dialling end because they assume they're talking to the person they originally dialled.

    Could we alter the system to make phones display who picked up the call?
     
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  2. timmbo

    timmbo New Member

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    Hi,

    yes, only the pickup Person sees the Extension what was calling.
    So, i confirm the have this Feature.

    Bye
    Timm
     
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  3. SteveX

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    Yes the caller should be able to see the user that has picked up. It needs fixed.
     
  4. nitrox

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  5. Dominik Oelmaier

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    +1
     
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  6. hubi777

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  7. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Maybe I didn't understand - the described issue it's not a consequence of "support replaces/re-invite" not being enabled?
     
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