Displaying DID on inbound calls

Discussion in '3CX Phone System - General' started by sipero123, Sep 28, 2010.

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  1. sipero123

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    Hi,

    I'm sure the solution to this is really easy but I don't seeem to be able to find it.

    Client have 3 DID numbers but does not want them to go to individual extension but to a ring group. It does want to know the number and or name of the business being called to be displayed on the handset together with CallerID:

    I cannot seem to find directions on how to do this for version 9 I'm sure I've done this in earlier versions.


    Jonathan Hamon
     
  2. mfm

    mfm Active Member

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    Hi,

    This can be done quite easily.

    Please loginto the Management console.

    1. Settings>General > Global settings.

    2. you will see an option: Append Group and DID names to Caller ID on/off. Switch this on.

    You will now see the group names and them number shown on the phone. Name the groups according to company names.

    example of appearance: Companya:784459930
     
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  3. sipero123

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    Hi,

    I've already enabled that but client is telling me nothing is being shown. I'll check it further the next time I visit their site.



    Jonathan Hamon
     
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