eQDoBBs
Forum User
- Joined
- Aug 14, 2012
- Messages
- 38
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Hi,
I have been unable to get the distinctive ringing working in our environment. I saw the following blog post highlighting new features in v11 - Distinctive ringing, which states that "Configure different ring tones for different types of call – from Queue, external, etc.
http://www.3cx.com/blog/releases/3cx-phone-system-version-11-beta-available/
We have the following requirement:
1. Calls from different sources to have distinctive ring tones to identify the correct answering method (two company presentations)
a. Grandstream FXO ports 1 & 2
b. Grandstream FXO port 3
c. VoipFone
2. We use Grandstream phones (GXP2020 and GXP 2120) and with Trixbox this works using the Alert-Info header to identify which bin file to play
3. A packet trace shows that no Alert-info headers are being sent in the SIP stream by 3CX
I have reviewed this blog post, but it is not clear on what is actually required in terms of settings in this scenario and whether things are different in v11. http://www.3cx.com/blog/voip-howto/caller-id-processing-distinctive-ringing-alert-info/
I would guess that if this is a new feature in v11, then something needs to be configured somewhere.
There seems to be conflicting information on this subject in the forums, where other users are looking for distinctive rings for Internal and External calls and I wondered if anyone had got this working.
Thanks for any help and advise anyone can provide.
Mark
I have been unable to get the distinctive ringing working in our environment. I saw the following blog post highlighting new features in v11 - Distinctive ringing, which states that "Configure different ring tones for different types of call – from Queue, external, etc.
http://www.3cx.com/blog/releases/3cx-phone-system-version-11-beta-available/
We have the following requirement:
1. Calls from different sources to have distinctive ring tones to identify the correct answering method (two company presentations)
a. Grandstream FXO ports 1 & 2
b. Grandstream FXO port 3
c. VoipFone
2. We use Grandstream phones (GXP2020 and GXP 2120) and with Trixbox this works using the Alert-Info header to identify which bin file to play
3. A packet trace shows that no Alert-info headers are being sent in the SIP stream by 3CX
I have reviewed this blog post, but it is not clear on what is actually required in terms of settings in this scenario and whether things are different in v11. http://www.3cx.com/blog/voip-howto/caller-id-processing-distinctive-ringing-alert-info/
I would guess that if this is a new feature in v11, then something needs to be configured somewhere.
There seems to be conflicting information on this subject in the forums, where other users are looking for distinctive rings for Internal and External calls and I wondered if anyone had got this working.
Thanks for any help and advise anyone can provide.
Mark