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Distinguish between inside and outside calls

Discussion in '3CX Phone System - General' started by pks-team, Apr 30, 2015.

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  1. pks-team

    Dec 7, 2012
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    Is there a way to configure ringgroups that react, based upon the rule "internal call" or "external call"?

    Currently it looks to me like only "external calls" are captured through the inbound rules and and these also apply to internal calls.

    So the question: how can I differenciate?


  2. craigreilly

    craigreilly Well-Known Member

    Feb 1, 2012
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    Does the outside calls to the ring group use a DID?
    If so, then it has a Name.
    That name can be prepended to the Inbound Call.
    Internal Calls - as long as they are not dialing the same DID, and using the extension assigned to the Ring Group, would not have this name appended.

    This setting is at .Settings > General > Global options
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