Distinguish between inside and outside calls

Discussion in '3CX Phone System - General' started by pks-team, Apr 30, 2015.

Thread Status:
Not open for further replies.
  1. pks-team

    Joined:
    Dec 7, 2012
    Messages:
    24
    Likes Received:
    0
    Hello,

    Is there a way to configure ringgroups that react, based upon the rule "internal call" or "external call"?

    Currently it looks to me like only "external calls" are captured through the inbound rules and and these also apply to internal calls.

    So the question: how can I differenciate?

    Reagrds

    Norbert
     
  2. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    2,962
    Likes Received:
    180
    Does the outside calls to the ring group use a DID?
    If so, then it has a Name.
    That name can be prepended to the Inbound Call.
    Internal Calls - as long as they are not dialing the same DID, and using the extension assigned to the Ring Group, would not have this name appended.

    This setting is at .Settings > General > Global options
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.