DND / Do Not Disturb / Out of Office

Discussion in 'Ideas' started by PaulD, Mar 2, 2016.

  1. PaulD

    Joined:
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    Our users find the change of status terminology from 'Out of Office' to 'Do Not Disturb' very confusing. I think the problem is that both have differing implications. OoO suggests that users are on leave/holiday or out visiting another premises - furthermore, the implication is that it will [probably] be an all day event - this does tend to describe absences in our organisation. DND on the other hand implies that I am on site but [possibly] in a meeting and do not wish to be disturbed for an hour or two.

    Could we please be allowed to set the terminology centrally as we can for Custom#1 & Custom#2? I guess that could apply to 'Available' and 'Away' too although users struggle less with these.

    PS - the *32 code/voice response continues to refer to 'Out of Office'.
     
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