TSlocum
Customer
- Joined
- Oct 15, 2013
- Messages
- 215
- Reaction score
- 16
I've been having issues with DND on Cisco SPA514g phones where the phone no longer displays a "Do Not Disturb" banner, and sometimes phones getting stuck in DND. I discovered in the provisioning template a DND Settings heading with the following lines:
You'll notice there are no actual values in the tag. I copied the template and edited it to include the codes like so:
After reprovisioning a phone with the custom template, the DND issues disappeared. 3CX support indicates this is by design but I don't understand why or what's going on, or how it's supposed to behave with the new template. I'd like some feedback on this issue and to see if anyone has experienced this issue.
Below is the response from 3CX which I'm not understanding.
************************************
Actually this is not an issue but on purpose, the DND is handled elsewhere now in v15 template:
************************************
Code:
<DND_Act_Code group="Regional/Vertical_Service_Activation_Codes"></DND_Act_Code>
<DND_Deact_Code group="Regional/Vertical_Service_Activation_Codes"></DND_Deact_Code>
You'll notice there are no actual values in the tag. I copied the template and edited it to include the codes like so:
Code:
<DND_Act_Code group="Regional/Vertical_Service_Activation_Codes">*32</DND_Act_Code>
<DND_Deact_Code group="Regional/Vertical_Service_Activation_Codes">*30</DND_Deact_Code>
After reprovisioning a phone with the custom template, the DND issues disappeared. 3CX support indicates this is by design but I don't understand why or what's going on, or how it's supposed to behave with the new template. I'd like some feedback on this issue and to see if anyone has experienced this issue.
Below is the response from 3CX which I'm not understanding.
************************************
Actually this is not an issue but on purpose, the DND is handled elsewhere now in v15 template:
Code:
<!--########################################################-->
<!--### DND Settings ###-->
<!--########################################################-->
<PSK_1 group="Phone/Programmable_Softkeys">fnc=sd;ext=%%param::DIALCODEPROFILE%%2;nme=dnd;ext2=%%param::DIALCODEPROFILE%%0;nme2=-dnd</PSK_1>
<DND_Act_Code group="Regional/Vertical_Service_Activation_Codes"></DND_Act_Code>
<DND_Deact_Code group="Regional/Vertical_Service_Activation_Codes"></DND_Deact_Code>
<Service_Annc_Base_Number group="Regional/Vertical_Service_Announcement_Codes"></Service_Annc_Base_Number>
<Service_Annc_Extension_Codes group="Regional/Vertical_Service_Announcement_Codes">DDT:2;DDF:0</Service_Annc_Extension_Codes>
<DND_Serv group="Phone/Supplementary_Services">Yes</DND_Serv>
<Service_Annc_Serv group="Phone/Supplementary_Services">Yes</Service_Annc_Serv>
{IF ua=SPA504G}
<Idle_Key_List group="Phone/Programmable_Softkeys">em_login|1;acd_login|1;acd_logout|1;astate|2;avail|3;unavail|3;redial|5;dir|6;cfwd|7;psk1|8;lcr|9;pickup|10;gpickup|11;unpark|12;guestIn|13;guestOut|13;em_logout</Idle_Key_List>
{ELSE}
<Idle_Key_List group="Phone/Programmable_Softkeys">em_login|1;acd_login|1;acd_logout|1;astate|2;avail|3;unavail|3;redial|5;dir|6;cfwd|7;psk1|8;lcr|9;pickup|10;gpickup|11;unpark|12;em_logout</Idle_Key_List>
{ENDIF}