Can anyone give a nice concise reason for the DND option on the Softphone? How does it differ from the Presence? My users get confused and sometimes set DND and Out of Office... and come back and set Available but do not undo DND - and wonder why they don't get calls. There are also the times they set DND on the phone which dials *32 for Out of Office and undo this action on the Softphone... which leaves the phone in DND and unable to receive calls. Perhaps a CTI command to take phone out of DND. Yealink phones have an http command... perhaps Grand-stream and others have similar. This has been one of the most frustrating parts of 3cx when I initially rolled out 3+ years ago at my last company, and again this month at my current job - Users get confused by the multiple options on their status and there is no cohesiveness. The feature set is great for the price-point. But there are some things I wish I could configure a little bit more for our needs - remove DND from the Softphone... or hide the Webmeeting options because we have another solution we use... put our logo on the softphone... etc. For now - I have removed DND from the phones - and tell them to use * codes or the software... but they want to see it on the phone display too.