Do I have to dial "9" to get outside?

Discussion in '3CX Phone System - General' started by TSDKen, Sep 10, 2011.

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  1. TSDKen

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    I have my 3cx, 10.x system running using SNOM phones and a Patton box for my outside lines. Everything works fine with a "9" prefix, but would prefer it to simply dial out without needing to dial "9" first. Is this possible? I cant seem to make it work.

    Thanks,

    Ken
     
  2. willow

    willow Member

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    Yes it is possible. Simply edit your outbound rules to reflect the 9 change and lower your total length by 1 and you should be good to go.
     
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  3. sigma1

    sigma1 Active Member

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    You probably have a single outbound rule set to see a 9 prefix and then direct it to your Patton route by stripping one digit.

    You need to eliminate that rule and create one that works with 7-10 and 11 digit dialing plus add the one beginning with 011 if you want international to work. There is nothing to just edit because if you eliminate the 9 in the current rule you have no rule....
     
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