Does anyone know the Phone Support #

Discussion in '3CX Phone System - General' started by ThomasAJ, Jun 2, 2012.

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  1. ThomasAJ

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    I purchased 3CX in Sep last year but am just starting to work with it. I also purchased a support package.

    I received a Phone Support Cust ID and Pin # but there was no mention of a number I should call.

    I have looked around the 3CX website to no avail.
     
  2. gschwab

    gschwab New Member

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  3. jpillow

    jpillow Well-Known Member

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    You have to be a parter to utilize the support number or submit a support tiket. If you are not I'd suggest you get with a partner who can further assist you.
     
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  4. gschwab

    gschwab New Member

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    in his post he indicates that he purchased a support package therefore he can login and submit a support ticket via the support portal.
     
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  5. cloudes

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    You have to be a parter to utilize the support number or submit a support tiket. [​IMG]
     
  6. gschwab

    gschwab New Member

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    That IS interesting, I purchased a support package and received an acknowledgment email from 3CX with a link to the support portal as well as a pin number to log in, I tried it and it works.
    Also there is this on the 3CX site

    3CX Support Packages

    Although 3CX recommends buying via a partner and obtaining support via a 3CX partner, we do have support packages available for customers that can not find a suitable partner in their area. Support is available via email, live chat and phone. Please see this page for more information about 3CX Support packages. You can order a 3CX support package online here.
    found on this page:
    http://www.3cx.com/ordering/pricing.html
     
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  7. ZenMasta

    ZenMasta New Member

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    Support through the ticketing system has good turn around, so I've experienced anyway.
     
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