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Does anyone know the Phone Support #

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ThomasAJ

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I purchased 3CX in Sep last year but am just starting to work with it. I also purchased a support package.

I received a Phone Support Cust ID and Pin # but there was no mention of a number I should call.

I have looked around the 3CX website to no avail.
 
You have to be a parter to utilize the support number or submit a support tiket. If you are not I'd suggest you get with a partner who can further assist you.
 
jpillow said:
You have to be a parter to utilize the support number or submit a support tiket. If you are not I'd suggest you get with a partner who can further assist you.
in his post he indicates that he purchased a support package therefore he can login and submit a support ticket via the support portal.
 
You have to be a parter to utilize the support number or submit a support tiket
 
cloudes said:
You have to be a parter to utilize the support number or submit a support tiket.
g.gif

That IS interesting, I purchased a support package and received an acknowledgment email from 3CX with a link to the support portal as well as a pin number to log in, I tried it and it works.
Also there is this on the 3CX site

3CX Support Packages

Although 3CX recommends buying via a partner and obtaining support via a 3CX partner, we do have support packages available for customers that can not find a suitable partner in their area. Support is available via email, live chat and phone. Please see this page for more information about 3CX Support packages. You can order a 3CX support package online here.
found on this page:
http://www.3cx.com/ordering/pricing.html
 
Support through the ticketing system has good turn around, so I've experienced anyway.
 
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