Domain name versus IP address on external PBX address

Discussion in 'Android' started by ddywz, Aug 16, 2013.

Thread Status:
Not open for further replies.
  1. ddywz

    Joined:
    Aug 16, 2013
    Messages:
    6
    Likes Received:
    0
    I have a domain name I use to connect externally on my LAN server. When I use the domain name on "External PBX address" phone registers fine and says "On Hook" but when I dial an extension I get "Call failed, forbiden" Does this setting accept DNS name or is designed only for IP addresses? Is there a way to use DNS name instead of IP addresses? I don't have a static external IP that's why I'd like to use the domain name if I can. Is this supported?

    Thanks,
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,868
    Likes Received:
    304
    You problem is that you haven't yet told 3CX what it's Domain Name is, so it does not recognize a call, to the name, as being valid.

    You need to put it in to :

    Settings/Advanced/Settings for Direct SIP calls/Local SIP Domain
     
  3. ian.watts

    ian.watts Active Member

    Joined:
    Apr 8, 2011
    Messages:
    532
    Likes Received:
    1
    Indeed, had a "duh" moment when I set up a config on Amazon Web Services and one of my domains for the SIP host.
     
  4. ddywz

    Joined:
    Aug 16, 2013
    Messages:
    6
    Likes Received:
    0
    Thanks! All is working fine now using DNS names after I visited those settings.
     
Thread Status:
Not open for further replies.