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Dont want MOH played when DR transfers to VM

Discussion in '3CX Phone System - General' started by Sonkei, Feb 23, 2015.

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  1. Sonkei

    Feb 23, 2015
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    Hi Guys,
    Im sure this has been asked before, but I wasnt able find an answer on the forum.
    So sorry in advance for the repeat question.

    Currently the Digital Reception is setup as an IVR.
    Callers hear the welcome message and are prompted to selct an option (Currently numbers 1 through 4).
    Once an option is selected, the calls goes on hold and proceedes to call the extentions as its meant to. No promlems here.

    However, on the welcome message, it also says something like.. "or leave a message after the tone"...blah blah etc etc.

    This is done by using the "Time Out" section of the Digital Reception.
    The command is to transfer the call to another extensions's voice mail if no one presses and option after 4 or so seconds.

    The issues is that once the call times out, the call then goes on hold for less than 1 second, then transfers to the VM inbox.
    You hear the first beat of the Music on Hold file, and you used to hear the "US Progresstone.wav" before the beep.

    We dont want system to sound like it was doing another transfer, so we replaced the file with the "empty.wav" file in the C:\ProgramData\... folder.
    We also didnt record another "greeting" on the VM inbox, as this was covered by the DR welcome message.

    But we just cant work out how to stop the call from going on hold, before it transfers to the inbox.

    So if anyone knows how to do this, or has a better way of setting it up, your input would be appreciated.

    Cheers everyone,
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