Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Double Templates

Discussion in '3CX Phone System - General' started by MiddleTommy, Mar 24, 2014.

Thread Status:
Not open for further replies.
  1. MiddleTommy

    Joined:
    Mar 24, 2014
    Messages:
    5
    Likes Received:
    0
    I tried to customize the dial plan for my Cisco SPA 504G phones and saved a new template. Now all cisco phones have two templates in the Settings -> Provisioning Templates and new phones will not register with the system. How can I get back to one template for each phone?
     
  2. carolinainnovative

    Joined:
    May 4, 2009
    Messages:
    369
    Likes Received:
    6
    When you customize templates, you will end up with two or more templates for each phone. Make sure you have followed the instructions here:
    http://www.3cx.com/blog/docs/phone-provisioning-templates/

    Specifically, under "Cloning a phone template for particular needs" - make sure you've modified the names of the phones under the under the <models> tag as so:

    Code:
    <models>
          <model ua="SIP-T32G">Yealink T32 - Custom</model>
          <model ua="SIP-T38G">Yealink T38 - Custom</model>
    </models>
    Then, they should show up properly under the provisioning tab and new phones should be fine.

    What, specifically, did you modify in your templates?
     
  3. MiddleTommy

    Joined:
    Mar 24, 2014
    Messages:
    5
    Likes Received:
    0
Thread Status:
Not open for further replies.