DR - Extention Breakout

Discussion in '3CX Phone System - General' started by tomlinm, Dec 18, 2008.

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  1. tomlinm

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    Hi Everyone

    I have trawled through the forums and cant find the answer to this one.

    In previous versions, when a DR answers a call, its possible to enter any extention number and the call would direct to that extention...now, you receive a message "an error occured in the ivr session, sorry"

    Any ideas or is this now a limitation in V7

    Mark
     
  2. tomlinm

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    Hi

    Yes, clean install on Windows 2003 STD

    I did restore a backup created in V6, with settings etc but have also tried creating a new DR with the same results.

    Any ideas?

    Mark
     
  3. tomlinm

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    Hi again

    Unsure of its relevance, but i have installed the call log reported tool, and that is showing that no calls have been made when i know they have?

    Mark
     
  4. tomlinm

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    Hello

    A little more information for the pot

    The result is the same if the call comes in via a PSTN line or a VoIP (voiptalk.org) line, so totally removes and issues about a blocked port

    mark
     
  5. tomlinm

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    Hello again

    short of uninstalling, re-installing and setting everything up from scratch....

    I have created a new VoIP provider, new Extention and new DR and the problem remains.

    any thoughts on this? will uninstalling make any difference


    Mark
     
  6. tomlinm

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    The same happens when calling the DR from an extention...

    Also tried 1234 (voicemail) to drop out, same response

    mark
     
  7. Resolve

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    Just a thought guys - is this the Free version or the Full version that is working/not working ?


    Tim
     
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  8. Resolve

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    -It should work on both.
    -It works on v7 paid version.


    Agreed it *should*...... :wink: .......

    Tim
     
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  9. tomlinm

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    Hi Guys

    This is the FREE version and a clean install, including settings reveals that it still doenst work and is perhaps a limitation?

    Many thanks
    Mark
     
  10. lotsu99

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    I paid !!!!! but i have same problem ~~~~ It can't work !!!
     
  11. tomlinm

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    Hi

    I have just tried a clean install, on a test 2k3 server, setup extentions, lines and DR from start, with the 2 call key...

    same issues.

    Mark
     
  12. archie

    archie Well-Known Member
    3CX Support

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    Guys, we've recently found bug that causes that systems with 2,4 or 5 digits extensions doesn't handle direct transfer from DR properly. It is fixed already and will be available with next update. 3-digits long systems work OK.
     
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  13. archie

    archie Well-Known Member
    3CX Support

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    Again and again, sorry, but I'm not authorized to announce any estimations :)
     
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