DR picks up but no onhold music played

Discussion in '3CX Phone System - General' started by fishes, Feb 12, 2008.

Thread Status:
Not open for further replies.
  1. fishes

    Joined:
    Feb 11, 2008
    Messages:
    3
    Likes Received:
    0
    Hi, I have been tackling such a problem with DR. It picks up incoming calls but it does not play "prompt". I take a look at my server status and the only error message I can see is the following:

    07:12:50.180 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:12:49.184 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:12:48.181 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:12:47.185 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:12:46.184 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:12:45.188 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:12:44.187 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:12:43.191 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    07:12:42.190 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    07:12:41.181 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***

    Can anyone give me a hand where to start analyzing this problem?

    Thank you

    Fishes
     
  2. aguilar

    aguilar New Member

    Joined:
    Jul 19, 2007
    Messages:
    169
    Likes Received:
    0
    did you open the ports on router/firewal?
    you need UDP 5060, 3478, 9000-9015
    and UDP ports 7000-7015 for internal calls.
    hope this help
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. aguilar

    aguilar New Member

    Joined:
    Jul 19, 2007
    Messages:
    169
    Likes Received:
    0
    which version are you using?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. fishes

    Joined:
    Feb 11, 2008
    Messages:
    3
    Likes Received:
    0
    thanx to all for immediate replies.
    I have just installed 5.1 beta but I bumped into the problem mentioned above in the previous version too. The fact is that I have not checked my firewall for all needed ports. I am sure about 5060. I am going to check it.


    All works all right when calls are made inside of my network. I mean internal numbers such as 100,101,102, etc, etc !!!!

    I noticed this:

    - I make a call from outside through my Voip provider
    - DR picks up my call
    - no onhold music is heard
    - after pressing "0" for example to forward my call MediaServerReporting::Service falls

    I am going to check ports and let you know

    thanks a lot

    Fishes
     
  5. fishes

    Joined:
    Feb 11, 2008
    Messages:
    3
    Likes Received:
    0
    well, I have checked all ports. There is no problem.
    I have not mentioned that I am running it on Windows Vista, Business Edition.

    Nonetheless, the call is pickud up by DR, no prompt is played and when forwarding the service keeps falling down. The last log I catched might help:

    08:19:27.911 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    08:19:26.910 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    08:19:25.907 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    08:19:24.901 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    08:19:23.930 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    08:19:22.892 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    08:19:22.892 MediaServerReporting::Service *** Disconnected from tucnak-office:5483/IVRServer at 127.0.0.1:5483 ***
    08:19:15.381 MediaServerReporting::DTMFhandler [MS211000] C:10.1: 82.119.243.23:57212 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    08:18:45.652 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
    08:18:45.635 CallCtrl::eek:nLegConnected [CM503007]: Call(10): Device joined: sip:737378269@82.119.243.21:5060
    08:18:44.819 CallCtrl::eek:nLegConnected [CM503007]: Call(10): Device joined: sip:
     
  6. ecwilson

    ecwilson New Member

    Joined:
    Jul 12, 2007
    Messages:
    118
    Likes Received:
    0
    Has anyone fixed this music on hold problem yet???
    We are using V5.1.4393.0 with GXP2020 & 2010 plus 2000.
    All phones have the latest upgrades.

    ecwilson
     
  7. jspearso

    Joined:
    Aug 16, 2008
    Messages:
    7
    Likes Received:
    0
    Has anyone come up with a soultion for this all ports on my router are enabled. but still no onhold music on my outside lines
     
  8. jspearso

    Joined:
    Aug 16, 2008
    Messages:
    7
    Likes Received:
    0
    bump^^^^^^^
     
Thread Status:
Not open for further replies.