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Drop Inbound calls from SIP Trunk

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orlando2606

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Hi all I am getting drop calls from my SIP Trunk Provider and I can seem to figure out the problem here are some logs from the 3CX system and wire shark can someone please help


10-Dec-2015 21:35:17.353 Leg L:80.1[Line:10002<<5926244587] is terminated: Cause: BYE from PBX
10-Dec-2015 21:34:45.250 [CM503007]: Call(C:80): Line:10002<<5926244587 has joined, contact <sip:[email protected]:5060>
10-Dec-2015 21:34:45.246 L:80.2[Extn] has joined to L:80.1[Line:10002<<5926244587]
10-Dec-2015 21:34:41.607 [CM503025]: Call(C:80): Calling T:Extn:115@[Dev:sip:[email protected]:5065,Dev:sip:[email protected]:1024] for L:80.1[Line:10002<<5926244587]
10-Dec-2015 21:34:41.599 [CM503025]: Call(C:80): Calling T:Extn:115@[Dev:sip:[email protected]:5065,Dev:sip:[email protected]:1024] for L:80.1[Line:10002<<5926244587]
10-Dec-2015 21:34:41.578 [CM503027]: Call(C:80): From: Line:10002<<5926244587 ("Voxbone:Rogers, Orlando" <sip:[email protected]:5065>) to T:Extn:115@[Dev:sip:[email protected]:5065,Dev:sip:[email protected]:1024]
10-Dec-2015 21:34:41.578 [CM503004]: Call(C:80): Route 1: from L:80.1[Line:10002<<5926244587] to T:Extn:115@[Dev:sip:[email protected]:5065,Dev:sip:[email protected]:1024]
10-Dec-2015 21:34:41.574 [CM503001]: Call(C:80): Incoming call from Line:10002<<5926244587 to <sip:[email protected]:5065>
10-Dec-2015 21:34:41.574 Line limit check: Current # of calls for line Lc:10002(@Voxbone[<sip:[email protected]:5060>]) is 1; limit is 3
10-Dec-2015 21:34:41.567 [CM503012]: Inbound out-of-office hours rule (Voxbone) for 10002 forwards to DN:115

-------------------------------

186500 2139.949506000 81.201.82.45 192.168.168.57 SIP/SDP 958 Request: INVITE sip:[email protected]:5065 |
186505 2140.085639000 192.168.168.57 81.201.82.45 SIP 423 Status: 100 Trying |
186517 2140.234318000 192.168.168.57 81.201.82.45 SIP 573 Status: 180 Ringing |
186647 2143.639788000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
186695 2143.895298000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
186696 2143.895381000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
186778 2144.267358000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
186836 2144.514863000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
187029 2145.285820000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
187081 2145.541876000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
187082 2145.541950000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
187565 2147.317515000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
187641 2147.571910000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
187642 2147.571995000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
188981 2151.385442000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
189052 2151.640854000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
189053 2151.640947000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
190571 2155.439552000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
190643 2155.684618000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
190644 2155.684702000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
191650 2159.384710000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
191706 2159.639373000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
191707 2159.639445000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
192716 2163.535866000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
192782 2163.789821000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
192783 2163.789905000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
193855 2167.681012000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
193940 2167.932215000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
193941 2167.932292000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
195143 2171.764451000 192.168.168.57 81.201.82.45 SIP/SDP 1014 Status: 200 OK |
195263 2172.013194000 81.201.82.45 192.168.168.57 SIP 609 Request: ACK sip:[email protected]:5060 |
195264 2172.013286000 192.168.168.57 81.201.82.45 ICMP 590 Destination unreachable (Port unreachable)
196536 2175.813523000 192.168.168.57 81.201.82.45 SIP 537 Request: BYE sip:[email protected]:5060;transport=udp |
196574 2176.067126000 81.201.82.45 192.168.168.57 SIP 374 Status: 200 OK |
 
Hi ,

As i can see from the logs

ICMP 590 Destination unreachable (Port unreachable)

The PBX can not contact the 190.108.212.11 .

So the issue it should be to Your Voip Provider or your ISP
 
Hi,

The 190.108.212.xx address is the public IP of the PBX and it can be ping from with in the PBX
 
perhaps give STUN a try.
 
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