Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Dropdown menu not working

Discussion in '3CX Phone System - General' started by Kael, Oct 6, 2016.

Thread Status:
Not open for further replies.
  1. Kael

    Joined:
    Oct 6, 2016
    Messages:
    8
    Likes Received:
    0
    After a new install I notice the dropdown menu in the console is not reacting like it should.
    i.e. when I try to assing an Ext to a new Phone. If I click the arrow I see 3 extensions, but only the first is selectable, not the 2th or 3rd.
    Same issue with Outbound Rules. Route is standard at BLOCK CALLS, again when clicking the arrow I see my sip provider but can't select it! Not by keyboard, not by mouse.

    I use version 15.0.0 and it says 'system is up to date', chrome browser, win10.
    A complete PC restart did change nothing.
    PBX status is all green.

    Also I'm wondering why my console is only reachable on the installed computer itself, not from another computer over internet/network? I use FQDN at 3cx domain.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    7,400
    Likes Received:
    535
    Make sure your chrome browser is up to date and clear your browsers cache.
    If not try a different browser (not internet explorer) like Firefox just for test and let us know.
    This issue is browser related most of the times
     
  3. Kael

    Joined:
    Oct 6, 2016
    Messages:
    8
    Likes Received:
    0
    In Chrome it is working fine now.
    Outbound rule is set and calling is working too.
    FQDN also works.
     
Thread Status:
Not open for further replies.