Dropped call, then routed to voice message, then out of space message

Discussion in '3CX Phone System - General' started by kflorian, Mar 28, 2018.

  1. kflorian

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    If this sounds familiar and you've any guidance, please let me know.

    Using paid version 15.5 on Debian with Vitelity SIP on dedicated Intel NUC, 2 users, Polycom 335, 20 gigs of free space.

    A generally stable system for 15 months with occassiona dropped call .

    1 - Dial and successfully connect call.
    2 - Call drops after several minutes.
    3 - Redial and connect to other party and continue speaking for 5 minutes.
    4 - Then I hear my 3CX voice message...."You've reached...." because the call had somehow been routed to my 'general mailbox'.
    5 - Redial and connect to other party, resume conversation.
    6 - Several minutes later, C3X announces that I had reached the end of the allowable space for recording and asked if I wanted to save the recording, delete it, or start over.

    7 - Waited until that ended, everyone laughed, and I apologized for my phone’s misbehavior. Then we went on to finish the call within 5 – 10 minutes.

    Any clues for me on where to begin diagnosing this?
     
  2. leejor

    leejor Well-Known Member

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    I would check the 3CX Activity Log to see what happened. Are you able to duplicate it?
     
  3. kflorian

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    Negative on being able duplicate.

    Negative (sadly) on log because "OverrideExt.01 has inactive profile override"