jordan.allison
Bronze Partner
- Joined
- Jun 15, 2021
- Messages
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Hi,
I've got some issues with a customer's Paxton door panel, which uses DTMF for an electronic door release. This was working fine for approximately 6 months but has recently stopped opening when sent the correct command.
This let to an investigation of the setup, a Wireshark Call flow shows DTMF is registering for the purposes of the IVR but not during active calls. I have tested internal, as well as external inbound and outbound calls and in all cases, using the keypad to send a DTMF tone causes the audio to go silent where I would expect to hear the DTMF tone with the audio
Any ideas would be greatly appreciated
Jordan
I've got some issues with a customer's Paxton door panel, which uses DTMF for an electronic door release. This was working fine for approximately 6 months but has recently stopped opening when sent the correct command.
This let to an investigation of the setup, a Wireshark Call flow shows DTMF is registering for the purposes of the IVR but not during active calls. I have tested internal, as well as external inbound and outbound calls and in all cases, using the keypad to send a DTMF tone causes the audio to go silent where I would expect to hear the DTMF tone with the audio
Any ideas would be greatly appreciated
Jordan