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DTMF to dial extension

Discussion in '3CX Phone System - General' started by Grooverider, Nov 17, 2013.

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  1. Grooverider

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    Ok, this may be a really silly question but how does a caller use DTMF to connect direct to an extension in 3CX? It's something I've never used before and I want to include it in a digital receptionist prompt but I've no idea how to do it

    Cheers in advance for your help guys

    G
     
  2. leejor

    leejor Well-Known Member

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    This is from page 58 of the Version 12 Manual..

    " Whilst a digital receptionist prompt is playing, a caller can enter the extension number directly to
    be connected to an extension immediately"

    http://www.3cx.com/manual/3CXPhoneSystemManual12.pdf
     
  3. Grooverider

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    I guess i can incorporate that info into my announcement. Was hoping there was a way of saying "press 1 to call an extension" then allow the caller to dial an extension and press # to be connected for example.
     
  4. leejor

    leejor Well-Known Member

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    Most companies do something along the line of....... Thank you for calling ABC corporation, if you know your parties extension, you can dial it at any time, otherwise, press 1 for sales, 2 for shipping... or just stay on the line to be connected to an operator....etc.
     
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