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Dual dial tone

Discussion in '3CX Phone System - General' started by ken estrada, Dec 22, 2011.

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  1. ken estrada

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    Sir,

    I have a Grandstream 4108 connected to 3cx. and I get dual dial tone in incoming.

    example. Is when a caller called the Pilot number or Vanity number the caller will hear 2 ring and then it will be changed by a dial tone. if the caller will wait in the dial tone after 10secs the caller will get a dead air for about 5sec then busy tone. But if the customer press 3-7 digits of number in the dial tone that's the time the caller will hear the DIgital Receptionist I made. Can anyone help me how to solve this problem. Thanks,



    Ken
     
  2. paul1

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    It sounds like your Grandstream is not configured properly. On the FXO Lines tab take a look at "Unconditional Call Forward to VOIP"

    The User ID should look something like ch1-8:10004+; (In this case 10004 is the SIP User ID of the first Channel.)
    The Sip Server should look something like ch1-8:p1;
    The Sip Destination Port should look something like ch1-8:p1;
     
  3. ken estrada

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    Sir,

    tnx for the reply i will check that. i think i did not indicate the sip user id as the first channel. thanks again. :)




    Ken
     
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