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networm

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I just setup a vanilla install of the newest version of the 3CX software on a dedicated server. I have 2 extension created, works great call to call using the softphone. The issue I have is that when I dial 999 from the softphone, there is no prompt for voicemail. I hear nothing, no prompt to login, no voice, nothing. I'm not prompted to enter my extension or pin. Which means I can't record a voicemail message. I have manually recorded a greeting wave file and placed it in the proper extension directory for my extension, however when another extension calls my extension, they do not get my voicemail greeting.

Is there something I need to setup further to get voicemail to work? Anything else I need to do to get VM to prompt me for my extension number and pin?

Thanks in advance for any help!

Ryan Carter


My installed version :5.0.3790.0
Copy of the server log when I try to call VM 999:
Time Function Message
10:00:06.249 Call::Terminate [CM503008]: Call(13): Call is terminated
10:00:06.249 Call::Terminate [CM503008]: Call(13): Call is terminated
09:59:50.046 CallCtrl::eek:nLegConnected [CM503007]: Call(13): Device joined: sip:[email protected]:1052;rinstance=7f594d0e0153fa58
09:59:49.390 CallCtrl::eek:nLegConnected [CM503007]: Call(13): Device joined: sip:
09:59:49.390 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(13): Calling: IVR:999@[Dev]
09:59:49.343 CallCtrl::eek:nIncomingCall [CM503001]: Call(13): Incoming call from Ext.256 to [sip:[email protected]:5060]
 
Hi Ryan,

Please post the beginning of 3CXMediaServer.trace.log ( first 40-50 lines) here

Thanks
 
Ok here is the trace.log file ...

07:55:08.593|.\Service.cpp(213)|Log2||??:*** Initialize ***
07:55:08.593|.\Service.cpp(236)|Log2||??:Local port range is set to:7000-7499
07:55:08.593|.\Service.cpp(251)|Log2||??:External port range is set to:9000-9015
07:55:08.625|.\Service.cpp(297)|Log2||??:*** Start Server ***
07:55:08.625|.\Service.cpp(44)|Log2||??:*** Listen ***
07:55:08.625|.\FileCache.cpp(275)|Trace5||??:Cache size changed: file=5242880(4122971184) total=62914560(4122970980)
07:55:08.625|.\Service.cpp(63)|Log2||??:*** Connecting to [127.0.0.1:5482] ***
07:55:08.625|.\FileCache.cpp(235)|Trace5||??:Cache (*.wav) in directory ..\data\http\prompts
07:55:09.593|.\Service.cpp(75)|Log2||??:CM not found on 127.0.0.1:5482
07:55:09.593|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
07:55:10.593|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
07:55:11.593|.\Service.cpp(63)|Log2||??:*** Connecting to [127.0.0.1:5482] ***
07:55:12.500|.\Service.cpp(75)|Log2||??:CM not found on 127.0.0.1:5482
07:55:12.500|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
07:55:13.406|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
07:55:14.406|.\Service.cpp(63)|Log2||??:*** Connecting to [127.0.0.1:5482] ***
07:55:15.328|.\Service.cpp(75)|Log2||??:CM not found on 127.0.0.1:5482
07:55:15.328|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
07:55:15.343|.\FileCache.cpp(235)|Trace5||??:Cache (*.mp3) in directory ..\data\http\prompts
07:55:15.343|.\FileCache.cpp(235)|Trace5||??:Cache (*.wav) in directory ..\data\ivr\prompts
07:55:16.531|.\Service.cpp(101)|Log2||??:IVR not found on 127.0.0.1:5483
07:55:17.531|.\Service.cpp(63)|Log2||??:*** Connecting to [127.0.0.1:5482] ***
07:55:18.609|.\Service.cpp(75)|Log2||??:CM not found on 127.0.0.1:5482
07:55:18.609|.\Service.cpp(90)|Log2||??:*** Connecting to [127.0.0.1:5483] ***
07:55:19.156|.\Service.cpp(95)|Log2||??:*** Connected to MASBSQLDEV1:5483/IVRServer at 127.0.0.1:5483 ***
07:55:20.156|.\Service.cpp(63)|Log2||??:*** Connecting to [127.0.0.1:5482] ***
07:55:20.156|.\Service.cpp(68)|Log2||??:*** Connected to MASBSQLDEV1:5482/CallManager at 127.0.0.1:5482 ***
07:55:21.109|.\FileCache.cpp(235)|Trace5||??:Cache (*.mp3) in directory ..\data\ivr\prompts
07:55:21.156|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\error.mp3
07:55:21.171|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\stack_overflow.mp3
07:55:21.203|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\access_denied.mp3
07:55:21.250|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\begin_of_messages.mp3
07:55:21.281|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\call_transfer_failed.mp3
07:55:21.296|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\error.mp3
07:55:21.296|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\extension_not_enabled.mp3
07:55:21.312|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\extension_not_found.mp3
07:55:21.328|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\file_not_found.mp3
07:55:21.343|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\invalidinput.mp3
07:55:21.359|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\invalid_pin.mp3
07:55:21.390|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\message_already_deleted.mp3
07:55:21.390|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\msgrecmnu.mp3
07:55:21.406|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\msgrecmnu2.mp3
07:55:21.421|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\msg_save_failed.mp3
07:55:21.437|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\no_action_performed.mp3
07:55:21.437|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\no_message_selected.mp3
07:55:21.453|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\no_msgs_todelete.mp3
07:55:21.468|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\no_saved_msgs.mp3
07:55:21.500|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\optmnu.mp3
07:55:21.500|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\pbackmnu.mp3
07:55:21.515|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\record_your_message.mp3
07:55:21.531|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\savemsgcnfrm.mp3
07:55:21.546|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\stack_overflow.mp3
07:55:21.562|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\voicemail_disabled.mp3
09:44:00.315|.\MediaServer.cpp(487)|Trace5||??:EndPoint created: (destination=12.157.129.130)
EndPoint: ID=00000001@(LOCAL)
Status: MSEP_LOCAL
RTP:192.168.10.225:7000
RTCP:192.168.10.225:7001
STUN RTP:0.0.0.0:0
STUN RTCP:0.0.0.0:0
Coder:
NOT SET
101:telephony-event
Party ptime:20
Party RTP:0.0.0.0:0
Party RTCP:0.0.0.0:0
Decoders:
<empty>

09:44:00.315|.\MediaServer.cpp(927)|Trace5||??:EP 00000001@ joined to call 1
09:44:00.315|.\MediaServer.cpp(936)|Trace5||??:starting send on new call 1
09:44:00.675|.\MediaServer.cpp(584)|Trace5||??:Set Party EP:C:1.1SDP:v=0
o= 58564680 29665035 IN IP4 12.157.129.130
s=TestPhoneSession
c=IN IP4 12.157.129.130
t=0 0
m=audio 1075 RTP/AVP 0 8 3
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=sendrecv

09:44:00.675|.\MSEndPoint.cpp(2171)|Trace5||??:New state00000001@ SILENCE
09:44:00.675|.\MSEndPoint.cpp(1280)|Log2||??:[MS210000] C:1.1:Offer received. RTP connection: 12.157.129.130:1075(1076)
09:44:00.737|.\MediaServer.cpp(378)|Trace5||??:Virtual EndPoint created:
EndPoint: 00000002@(VIRTUAL)
09:44:00.737|.\MediaServer.cpp(378)|Trace5||??:Virtual EndPoint created:
EndPoint: 00000003@(VIRTUAL)
09:44:00.737|.\MediaServer.cpp(678)|Trace5||??:EP 00000003@. RTP stream is resumed
09:44:00.737|.\MediaServer.cpp(927)|Trace5||??:EP 00000003@ joined to call 1
09:44:01.362|.\MSEndPoint.cpp(2171)|Trace5||??:New state00000001@ ACTIVE
09:44:01.362|.\MSEndPoint.cpp(948)|Log2||??:[MS210003] C:1.1:Answer provided. Connection(transcoding mode):192.168.10.225:7000(7001)
09:44:01.362|.\MediaServer.cpp(522)|Trace5||??:Get Local SDP. EP:C:1.1SDP:v=0
o=3cxPS 123698413568 203390189569 IN IP4 192.168.10.225
s=3cxPS Audio call
c=IN IP4 192.168.10.225
t=0 0
m=audio 7000 RTP/AVP 0 8 3 101
c=IN IP4 192.168.10.225
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:3 GSM/8000
a=rtpmap:101 telephone-event/8000
a=sendrecv

09:44:01.784|.\MSEndPoint.cpp(1437)|Trace5||??:EP:00000001@ refreshed
09:44:03.362|.\MediaServer.cpp(801)|Trace5||??:EP [email protected] to play prompt
09:44:15.393|.\MediaServer.cpp(801)|Trace5||??:EP [email protected] to play prompt
09:44:15.393|.\MediaServer.cpp(801)|Trace5||??:EP [email protected] to play prompt
09:44:17.721|.\MediaServer.cpp(979)|Trace5||??:EndPoint 00000003@ removed from call 1
09:44:17.721|.\MediaServer.cpp(731)|Trace5||??:references to EndPoint 00000003@ were removed
09:44:17.737|.\MediaServer.cpp(972)|Trace5||??:EndPoint 00000001@ removed from call 1
09:44:17.737|.\MediaServer.cpp(731)|Trace5||??:references to EndPoint 00000002@ were removed
09:44:50.080|.\MediaServer.cpp(731)|Trace5||??:references to EndPoint 00000001@ were removed
09:44:50.080|.\MSEndPoint.cpp(528)|Trace5||??:EndPoint 00000001@ destroyed
09:44:50.080|.\RTPReceiver.cpp(127)|Trace5||??:Endpoint for socket 832 is not found!
09:44:50.080|.\MediaServer.cpp(1050)|Trace5||??:references to call 1 were removed
09:44:50.080|.\MSCallConf.cpp(31)|Trace5||??:Call: 1 destroyed
 
07:55:21.171|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\stack_overflow.mp3
07:55:21.203|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\access_denied.mp3
07:55:21.250|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\begin_of_messages.mp3
07:55:21.281|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\call_transfer_failed.mp3
07:55:21.296|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\error.mp3
07:55:21.296|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\extension_not_enabled.mp3
07:55:21.312|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\extension_not_found.mp3
07:55:21.328|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\file_not_found.mp3
07:55:21.343|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\invalidinput.mp3
07:55:21.359|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\invalid_pin.mp3
07:55:21.390|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\message_already_deleted.mp3
07:55:21.390|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\msgrecmnu.mp3
07:55:21.406|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\msgrecmnu2.mp3
07:55:21.421|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\msg_save_failed.mp3
07:55:21.437|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\no_action_performed.mp3
07:55:21.437|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\no_message_selected.mp3
07:55:21.453|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\no_msgs_todelete.mp3
07:55:21.468|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\no_saved_msgs.mp3
07:55:21.500|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\optmnu.mp3
07:55:21.500|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\pbackmnu.mp3
07:55:21.515|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\record_your_message.mp3
07:55:21.531|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\savemsgcnfrm.mp3
07:55:21.546|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\stack_overflow.mp3
07:55:21.562|.\MMFileReader.cpp(182)|Trace5||??:Faile 1 to openFile:e:\3cx phonesystem\data\ivr\prompts\sets\8210986b-9412-497f-ad77-3a554f4a9bdb\voicemail_disabled.mp3
09:44:00.315|.\MediaServer.cpp(487)|Trace5||??:EndPoint created: (destination=12.157.129.130)

You have no direct show filters installed for mp3. Install K-lite codec pack on your server.

Regards
 
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