[DUPLICATE] Announce agent name to caller in a queue

Discussion in 'Ideas' started by VictorSP, Mar 15, 2017.

[DUPLICATE] Announce agent name to caller in a queue 5 5 1votes
5/5, 1 vote

  1. VictorSP

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    Hello,

    For following versions, you could add an option to announce agent name to caller in a queue when its call is attended by. Something like "You're being served by Mario...", taking Mario from last name extension field. It has been a question that one of our customers did last meeting for his contact center service.

    Bye!
     
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  2. Sopock

    Sopock Member

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    VictorSP likes this.