Duplicate extensions in deskphones

Discussion in '3CX Phone System - General' started by Sean Williams, Mar 22, 2018.

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  1. Sean Williams

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    Hi all,

    On all of our office phones (Yealink T46) our own extensions take up the first two entries on everyone's BLF buttons. How do we remove these?

    We are running V15.5 SP3 on Windows.
     
  2. Saqqara

    Saqqara Active Member

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    Very easy,

    Edit the extension under Extensions, click on BLF and change key 1 and 2. This is how you push out, functions to these keys

    You can select multiply extension by highlighting the first one, and pressing the shift key when selecting the new extension
     
  3. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

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    Hi Sean Williams,

    Kindly be informed that the 2 BLF keys are pre configured based on the default template of the phone. In order to change them a custom template should be used for the phones. Also be informed that in case a ticket is opened with 3CX Support and the phones are provisioned with custom templates you will be asked to re provision at least one phone with the default ones.
     
    Sean Williams likes this.
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