Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Duplicate extensions in deskphones

Discussion in '3CX Phone System - General' started by Sean Williams, Mar 22, 2018.

Thread Status:
Not open for further replies.
  1. Sean Williams

    Joined:
    Nov 6, 2017
    Messages:
    14
    Likes Received:
    2
    Hi all,

    On all of our office phones (Yealink T46) our own extensions take up the first two entries on everyone's BLF buttons. How do we remove these?

    We are running V15.5 SP3 on Windows.
     
  2. Saqqara

    Saqqara Well-Known Member

    Joined:
    Mar 12, 2014
    Messages:
    1,255
    Likes Received:
    203
    Very easy,

    Edit the extension under Extensions, click on BLF and change key 1 and 2. This is how you push out, functions to these keys

    You can select multiply extension by highlighting the first one, and pressing the shift key when selecting the new extension
     
  3. apostolis_3CX

    apostolis_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Nov 1, 2017
    Messages:
    149
    Likes Received:
    15
    Hi Sean Williams,

    Kindly be informed that the 2 BLF keys are pre configured based on the default template of the phone. In order to change them a custom template should be used for the phones. Also be informed that in case a ticket is opened with 3CX Support and the phones are provisioned with custom templates you will be asked to re provision at least one phone with the default ones.
     
    Sean Williams likes this.
Thread Status:
Not open for further replies.