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Our clients are constantly asking for such features.
1. Periodic change of Caller ID in the trunk. So outgoing calls at week 1 are made with Caller ID xxx and at week 2 with Called ID yyy and so on.
2. Incoming and outgoing call stickiness. That is, the incoming call from a certain customer must go to the same employee who spoke with him for the last time. The outgoing call to the customer should go with the same Caller ID, with which he left this customer for the last time.
Is it possible to solve the first problem by periodically changing the DN of the trunk property in the CFD application?
Is it possible to solve the second problem? Do you plan to make a CFD component for this task?
1. Periodic change of Caller ID in the trunk. So outgoing calls at week 1 are made with Caller ID xxx and at week 2 with Called ID yyy and so on.
2. Incoming and outgoing call stickiness. That is, the incoming call from a certain customer must go to the same employee who spoke with him for the last time. The outgoing call to the customer should go with the same Caller ID, with which he left this customer for the last time.
Is it possible to solve the first problem by periodically changing the DN of the trunk property in the CFD application?
Is it possible to solve the second problem? Do you plan to make a CFD component for this task?