I am testing the Dynamics CRM integration with 3CX. I do have that working. It would be nice if we could pop a phone call activity when the call comes in. As of now, you have to click on phone call and load that form as well. For a busy call center it helps to be able to just pop the call and put all the elements needed on that form. Also, it would be a bonus to be able to route the call to the owner of the contact record. We would like to assign an agent to a block of contacts in our CRM system and have the CRM plugin route the call to the owner of the contact record. The plugin would need to search CRM for that incoming number and then route the call to the owner. Also, if a contact has the same number as another contact, the first one CRM finds gets opened as opposed to all contacts with that number opening. We have several families that use the same phone number but have different contact records in CRM. Anyone have any API experience to make these three requests happen?