Dynamics integration error

Discussion in 'CRM / Helpdesk / App Integration' started by Jonathan Vargo, Jan 18, 2018.

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  1. Jonathan Vargo

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    Hello,
    We have been using the 3cx integration with Dynamics. One of our team members has been getting the following error recently whne trying to dial out from Dynamics. She also noticed her called id is not opening up the contact within Dynamics when receiving a call.

    "Outbound call could not be processed: ID3242: The security token could not be authenticated or authorized."

    Any assistance or advice would be greatly appreciated.
    Thank you,
    Jon
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello @Jonathan Vargo,

    In case of using Dynamics 365 online (not self hosted), a possible reason is that a Windows Live configuration file has tokens from a different account, or an expired token. In that case, please try doing the following:
    1) Close 3CXPhone
    2) Delete the file "%UserProfile%\LiveDeviceID\LiveDeviceID.xml"
    3) Start 3CXPhone again

    If the issue persists, another possible cause for authentication issues could be what is explained here:
    https://community.dynamics.com/crm/f/117/t/204264

    In that case, ensure that the client machine has Internet time synchronization enabled. A small time shift between the client PC time and the server time can cause this.

    Kind regards.
     
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  3. Jonathan Vargo

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    Hi @edossantos,
    Thank you for the quick reply. I am having trouble locating the file you recommended to delete. Can you help direct me to where this file should be located on the PC?
    Thanks again,
    Jon
     
  4. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello Jon,

    The file name is "LiveDeviceID.xml" and it should be in folder "%UserProfile%\LiveDeviceID". Please note the environment variable, which will expand to something like "C:\Users\USERNAME\LiveDeviceID".

    Kind regards.
    Ernesto.
     
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