E.164 problem ver.15 pro

Discussion in '3CX Phone System - General' started by igpetkov, Nov 19, 2016.

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  1. igpetkov

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    Hi, All!

    I use 3CX version 15 Pro 8SC, and have a problem with my dialings.
    My Voice Provider want to send:

    -for national calls - in format “0+NDC+SNB” in my case 088xxxxxxx, where 88 is region code and xxxxxxx is a client number
    -for international calls - 00 CountryCode RegionCode ClientNumber in my case 0035988xxxxxxx, where 359 is a country code, 88 is a region code and xxxxxxx is a client number.

    But users of the PBX use there Smart Phones and there the saved phones are in format +35988xxxxxxx.

    I set to use "Process E164 Numbers"
    set my country code, choose "Remove if same Country"
    and set "International Dial Code" 00

    With this configuration I can dial international call with two type of dialing (004488xxxxxxx and +4488xxxxxxx), but when I dial national call in format +35988xxxxxxx the pbx send to my provider 88xxxxxxx without 0 and i can't dial.

    It is fixed with adding 0 with "Add Prefix", and I can dial national calls in two formats (+35988xxxxxxx and 088xxxxxxx), but international calls can be dialed only in format 0044xxxxxxx, when I dial +44xxxxxxx, pbx send to my provider 00044xxxxxxx and call is failed.

    Can I add prefix just for national calls or some other way to fix my problem?

    Thank You
     
  2. sip.bg

    sip.bg Active Member

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    Call me, I have a solution. It is much simpler.
    Orlin
     
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  3. jan.schreiber

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    Hi,

    i'm very interested in the solution, did you get that fixed? We moved from a classic phone system to 3CX recently and this is really annoying :-(

    thank you and kind regards

    jan schreiber
     
  4. eagle2

    eagle2 Well-Known Member

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    Don't use E.164 modifications, fill-in only international dial code (00 or probably 011 in USA).
    All modifications of the dialed number should be carried into outbound rules, at least this approach works for us.
     
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