E.164 problem ver.15 pro

[igpetkov]

Hi, All!

I use 3CX version 15 Pro 8SC, and have a problem with my dialings.
My Voice Provider want to send:

-for national calls - in format “0+NDC+SNB” in my case 088xxxxxxx, where 88 is region code and xxxxxxx is a client number
-for international calls - 00 CountryCode RegionCode ClientNumber in my case 0035988xxxxxxx, where 359 is a country code, 88 is a region code and xxxxxxx is a client number.

But users of the PBX use there Smart Phones and there the saved phones are in format +35988xxxxxxx.

I set to use "Process E164 Numbers"
set my country code, choose "Remove if same Country"
and set "International Dial Code" 00

With this configuration I can dial international call with two type of dialing (004488xxxxxxx and +4488xxxxxxx), but when I dial national call in format +35988xxxxxxx the pbx send to my provider 88xxxxxxx without 0 and i can't dial.

It is fixed with adding 0 with "Add Prefix", and I can dial national calls in two formats (+35988xxxxxxx and 088xxxxxxx), but international calls can be dialed only in format 0044xxxxxxx, when I dial +44xxxxxxx, pbx send to my provider 00044xxxxxxx and call is failed.

Can I add prefix just for national calls or some other way to fix my problem?

Thank You

 

[sip.bg]

Call me, I have a solution. It is much simpler.
Orlin

 

[jan.schreiber]

Hi,

i'm very interested in the solution, did you get that fixed? We moved from a classic phone system to 3CX recently and this is really annoying :-(

thank you and kind regards

jan schreiber

 

[eagle2]

Don't use E.164 modifications, fill-in only international dial code (00 or probably 011 in USA).
All modifications of the dialed number should be carried into outbound rules, at least this approach works for us.