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Each DID must hear same welcome message

Discussion in '3CX Phone System - General' started by complex1, May 31, 2016.

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  1. complex1

    complex1 Active Member

    Jan 25, 2010
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    I have a customer who is running 3CX v14 SP3 with 20 DID’s
    Each DID has its own internal extension.
    All is working well.
    Now he wants that incoming calls on all DID's will hear the same welcome massage and then forward to the extension, so I created 20 IVR’s all with the same wav file and put the IVR’s between the inbound routes and extensions.
    Something like:
    DID 1 -- IVR 1 say "Hello" -- Ext 111
    DID 2 -- IVR 2 say "Hello" -- Ext 112
    DID 3 -- IVR 3 say "Hello" -- Ext 113
    and so on...
    But there must be an easier way to accomplish that.

    Does somebody know how to do this, or push me into the right direction?

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  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    Using a queue, or IVR is really the only way to have a message play, then pass the call on to an extension. Throw in the fact that you are using DIDs and therefore want the calls to go to specific extensions based on the number they have dialled....then I think you've hit on the only solution, at this point.

    Someone else may come forward with another idea.
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