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Easy but hard Problem

Discussion in '3CX Phone System - General' started by solidsnake, Dec 14, 2009.

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  1. solidsnake

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    hello everyone ;;
    i hope u could help in my problem as iam still newbie :roll: to 3cxPhonesystem
    the Problem is :!: :?:

    when i am finishing the installation of 3cx phonesystem it dosn't show the window which i supposed to put the basic inforamtion(extensions,registration,........) so there is no first run
    and the 3cx services dosn't work as well so i couldn't open the webpage of the 3cx and

    when i tried to start them manually it gives the following error
    'Error 1068 The Dependency Service or Group Failed To Start'

    and when i run 3cxwizerd.exe or 3CXCP.exe it dosn't work and it gives error in EVENTVIEWER\ APPLICATION
    .net Runtime 2.0 error event 5000

    and when run one of the Exe file in the Phonesytem directory it gives the

    The description for Event ID ( 0 ) in Source ( PostgreSQL ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: postgres cannot access the server configuration file "C:/Program Files/3CX PhoneSystem/Data/DB/postgresql.conf": No such file or directory

    i think the problem maybe in the registery entries but i reinstall the Program several times but it dosn't work
    also i tried to reinstall .net framework 2.0 and asp.net but without anysuccess

    i reallyu hope u can help me in that and Thanx in advance
     
  2. KerryG

    KerryG Active Member

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    Make sure you have .net Framework 2.0 installed first
     
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  3. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Make that 3.5

    Unfortunately 2.0 causes these problems with the services on some operating systems, as i said try 3.5 and it should all be good.
     
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  4. solidsnake

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    i tried to install .net 3.5 but without any success :cry: :cry:
    anyway thank u guys
     
  5. solidsnake

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    nobody has ever faced such this Problem????? :?:
     
  6. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Just to be sure you are using Version 8 and not some old Version 5 or 6.

    Did you download this?
    http://www.3cx.com/phone-system/download-links/

    Get the latest PBX from here, because Parking Orbits not registering / Causing problems was an issue back in Version 5-6.
     
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  7. mhanson

    mhanson New Member

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    Install 2.0 and then run a windows update. That has always worked for me.
     
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  8. solidsnake

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    i tried that but it still dosn't work!!!!!
    maybe the problem isn't in .NET FRAMEWORK

    anyway i found a Log file which it contains

    QueueVer=1
    UI LCID=1033
    Date=12/19/2009
    Time=12:05:43 PM
    ReportSize=33166
    Bytes=bytes
    Kilobytes=KB
    Megabytes=MB
    MoreInfo=What data does this error report contain?
    ErrorSubPath=Generic\clr20r3\3cxinstallationchecker.exe\7.1.0.1\49d4b1d4\system.drawing\2.0.0.0\4333aeaf\7f8\11\system.argumentexception
    Heap=mdmpmem.hdmp
    Stage1URL=/StageOne/Generic/clr20r3/3cxinstallationchecker.exe/7.1.0.1/49d4b1d4/system.drawing/2.0.0.0/4333aeaf/7f8/11/system.argumentexception.htm
    Stage2URL=/dw/generictwo.asp?EventType=clr20r3&P1=3cxinstallationchecker.exe&P2=7.1.0.1&P3=49d4b1d4&P4=system.drawing&P5=2.0.0.0&P6=4333aeaf&P7=7f8&P8=11&P9=system.argumentexception&Sig=NA
    General_Reportee=Microsoft
    BP0=clr20r3
    BP1=3cxinstallationchecker.exe
    BP2=7.1.0.1
    BP3=49d4b1d4
    BP4=system.drawing
    BP5=2.0.0.0
    BP6=4333aeaf
    BP7=7f8
    BP8=11
    BP9=system.argumentexception
    BP10=NIL
    CBP=11
    DWVer0=11
    DWVer1=0
    DWVer2=6555
    DWVer3=0
    Details_Sig_Body=EventType : clr20r3 P1 : 3cxinstallationchecker.exe P2 : 7.1.0.1
    P3 : 49d4b1d4 P4 : system.drawing P5 : 2.0.0.0 P6 : 4333aeaf
    P7 : 7f8 P8 : 11 P9 : system.argumentexception
    QueueMode=268435458
    EventID=5000
    ReportingFlags=14
    UIFlags=69
    LoggingFlags=0
    MiscFlags=0
    EventLogSource=.NET Runtime 2.0 Error Reporting
    General_AppName=3CX Installation Checker
    Final_Link=Prevent this problem in the future

    ----------------------
    and it gives the same error when i run any of the exes Files......
    and thanx everybody
     
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