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- Aug 20, 2014
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Hi,
We have 3CX version 12 with some 60 SPA 504G phones, On daily basis we get around 300 incoming calls in which 3 to 5 calls have echo (We dont hear the customer, we just hear our own voice). Outgoing calls works fine.
PBX delivers audio is checked for the trunk and the phone and still has the same issue.
I am not able to get wireshark trace as the issue is random. Firmware for the phones are 7.5.2, some with 7.5.4 and some with latest 7.5.5
Trunk which we are using is voiptalk.
could anyone please let me know if the issue is with provider or with 3CX.
Kind regards,
We have 3CX version 12 with some 60 SPA 504G phones, On daily basis we get around 300 incoming calls in which 3 to 5 calls have echo (We dont hear the customer, we just hear our own voice). Outgoing calls works fine.
PBX delivers audio is checked for the trunk and the phone and still has the same issue.
I am not able to get wireshark trace as the issue is random. Firmware for the phones are 7.5.2, some with 7.5.4 and some with latest 7.5.5
Trunk which we are using is voiptalk.
could anyone please let me know if the issue is with provider or with 3CX.
Kind regards,