Echo on laptop

Discussion in 'Windows' started by jmatson, Aug 13, 2010.

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  1. jmatson

    jmatson New Member

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    I just installed 3cx phone on my friends laptop she is outside my lan. everything works great. except there is a echo.

    She's using the speakers on her laptop and built in mic on her computer.
     
  2. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi
    At this moment, 3CXphone doesn't provide echo cancellation support. Since no headphones are used, the only thing which can be done at this moment is to lower computer's microphone volume - specially microphone boost - to avoid sound coming from speaker to go to the microphone.

    Hope it helps
    Regards
    vali
     
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  3. mfm

    mfm Active Member

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    As a mic setting I recommend sound level 32, it seems to do the job, obviously you need to adjust diffrently per pc but that number is where you should start.
     
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  4. leejor

    leejor Well-Known Member

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    Just plug a set of walkman type earbuds into the headset jack. That should cut off the speakers, she can still use the computers mic.
     
  5. FBW

    FBW New Member

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    I would go for LEEJOR's solution.
    Our employees use the 3CX Phone all the time with a walkman headset and the built-in mic and it works just fine.
    I think in most cases it will be near impossible to avoid echo given the fact that the speakers and mic are to close to one another.
     
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  6. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Just any 5-10 dollar headphones you can find would do the job you want.
    I think it would be almost impossible to make VoIP calls with the Laptops built in Mic since it's so close to the speakers, this creates a lot of echo.
     
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