Edit who is able to answer calls

Discussion in '3CX Phone System - General' started by runnerpaul, Dec 13, 2013.

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  1. runnerpaul

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    Hi,

    Currently in our ofice if a phone rings anybody else in the office can answer it by pressing *20*. Is is possible to cahnge this so that by pressing *20* people can only answer calls going to those in the same ring group or call queue?

    Cheers
    Paul
     
  2. way

    way

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    In Settings-->advanced-->custom parameters there is a parameter called LIMIT_PICKUP_TO_GROUP which I believe is the option you're looking for. Default is 0, setting this to 1 means that extensions can only pick up calls from their ring group.
     
  3. mixig

    mixig Active Member

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    Or if you dont want do that in custom parameters, you can go: Settings->General-Global options and check "Limit call pickup to call received in their extension group"
     
  4. runnerpaul

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    I tried both but when I tested it I got a 40 error on my phone.
     
  5. mixig

    mixig Active Member

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    Are you using v11 or v12?
     
  6. runnerpaul

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    It's version 11.
     
  7. way

    way

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    In addition to creating ring groups, have you created extension groups? This can be done from the extensions tab. I would recommend creating extension groups in a similar fashion to the ring groups' setup.
     
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