efax not workign

Discussion in '3CX Phone System - General' started by Toddalex2000, Oct 11, 2017.

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  1. Toddalex2000

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    Can't you assign a DID to someone and it could be their inbound efax DID? It seems to not work. We have the fax server setup to 888, nothing changed there. I take an available DID and point to the fax option to my extension which has my email address associated with it. I call the DID from another fax machine and it immediately drops. any thing else i should check.

    version 15.5
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Toddalex2000

    Please note that a normal call will drop if the DID you are calling is pointing to FAX. Have you tried sending a fax to that DID? Does your provider support FAX? Do you see the attempt in the 3CX activity log?
     
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