Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Elevate call to video

Discussion in 'Windows' started by metheridge, Oct 13, 2017.

Thread Status:
Not open for further replies.
  1. metheridge

    Joined:
    Dec 16, 2014
    Messages:
    12
    Likes Received:
    0
    Could someone please tell me how to find the "video button" that is supposed to be visible when two people are talking and you want to elevate your call to a video call. I have windows 7 machines that are running the latest version of the 3cx client for windows and both have cameras with microphones. I know they work because I have used them many times in web conferences. But no "Video Button" when in a phone call.

    thanks in advance

    On the latest version of 3cx
    15.5.5
     
  2. Marios Neophytou

    Marios Neophytou Support Team

    Joined:
    Mar 1, 2016
    Messages:
    258
    Likes Received:
    14
    Hello @metheridge

    make sure that under Settings > Video Options the Video is enabled.

    Thank you
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. metheridge

    Joined:
    Dec 16, 2014
    Messages:
    12
    Likes Received:
    0
    iT IS
     
Thread Status:
Not open for further replies.