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Email Alert when FAX System Extension de-registers + self repair

Discussion in 'Ideas' started by brendan.helsham, Jun 30, 2016.

  1. brendan.helsham

    Jan 23, 2008
    Likes Received:
    For some reason, ever since I can remember, the fax extension will randomly de-register. When you open 'System Extensions', it is the only red extension. Restarting the service will wake it up for an indeterminate amount of time.

    We have previously worked around this with scheduled tasks that restart the service each day @ 5am, and then fingers crossed the fax will run all day. These are all band-aid fixes and to be fair, I thought that by now, this would be more reliable.

    So, what I would like to see is the ability to receive an email alert when the Fax service de-registers. I would also like the ability to have this issue 'self repair' like a normal extension does.

  2. jonot

    Nov 30, 2012
    Likes Received:
    I have noticed the exact same thing last week, we hardly use fax so had not noticed until last week, but I am having to restart the fax service every few days on ours too.

    I think this would be a very useful idea or some other way to montior system fax ext.
  3. r.towle

    Apr 11, 2013
    Likes Received:

    What version of 3CXX are you using? We see the same issue with 3CX version 14 - but have not yet seen this on any install of Version 12.5......