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Email notification for inbound call

Discussion in 'Call Flow Designer' started by Sove, Oct 3, 2017.

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  1. Sove

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    Hi,
    I configured "Digital receptionist" with menu option.
    Now I would to send a mail notification when the caller press option 3 (helpdesk), how can I do it?

    I have to use VAD?

    Thank in advance

    Mauro
     
  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

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    Hello Mauro,

    Yes, you need to use the 3CX Call Flow Designer to do it. Here you have the details on how to do it:
    https://www.3cx.com/docs/cfd-emails-voice-app/

    The CFD includes that demo app when you install it.

    Kind regards,
     
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  3. Aspect Managed Services

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    I'm more than happy to help with that.. Let me know.
    Doug
     
  4. Sove

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    Hi Ernesto,
    Thank you for fast response, I'll try to create the call flow.

    Regards

    Mauro
     
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