Email notification not working

Discussion in '3CX Phone System - General' started by keith.bucknall, Jul 5, 2007.

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  1. keith.bucknall

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    All,

    I have just noticed again from the upgrade that the SMTP notification to my Exchange 2003 on the local LAN is not working. Telnet to 25 to working correctly and i have already allowed the 3CX server ip to access the SMTP server.

    Any ideas

    Keith
     
  2. ess

    ess New Member

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    What does the log below say when it is trying to send an e-mail?

    C:\Program Files\3CX PhoneSystem\Data\Logs\3CXVoiceBoxManager*.log
     
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  3. keith.bucknall

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    hi the error is:

    21:15:25.010|0390|.\TasksProcessor.cpp(771):CTaskSendNotify::SendNotify(), Error! Notification for the 'from 05 Jul 2007 20:45, caller 07971008673' message ('301' extension) has not been sent. Failed to connect to SMTP server 10.99.99.20:25, response: '503 5.5.2 Send hello first.', error: Invalid response after 'AUTH LOGIN'


    This is because i do not need to authication now, thanks for the hlp this has been fixed.

    But the MWI does not work with the Cisco 7941 phones - has anyone got this working
     
  4. Alexander

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    Hi Keith !

    What SMTP server d'u use ?

    If you want I can send a patch to you. It can help. If you don't mind, please send an empty e-mail to me (alexander@3cx.com), I'll send the patch as a response.

    Thanks a lot for your help :)
     
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  5. keith.bucknall

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    thanks for this, it was because i specified a username i removed this and the VM works ok.

    thanks

    keith
     
  6. Alexander

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    Hi Keith !

    If your server supports anonymous access, then it's ok.
     
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  7. nb

    nb Support Team
    Staff Member 3CX Support

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    Yes this is a known issue with Cisco 7940 and 7941 phones - so you are not the only one. The MWI does not work - this is a firmware update problem. There is a post in this forum that explains in more detail however there was a particular firmware update that resolves this issue. I am not sure - you'll have to Google on that.

    More info on these phones can be found in the below post :

    http://www.3cx.com/forums/viewtopic.php?t=1776
     
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