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Email Templates, specifically for Fax

Discussion in '3CX Phone System - General' started by Gerald Warren, Feb 16, 2016.

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  1. Gerald Warren

    Oct 22, 2015
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    I'm setting up the fax function within 3CX and have much of it configured, including a custom banner. However, during some testing I came across the fact that the Fax field within the header does not populate the phone number where the fax was sent to.

    For instance, I sent two test faxes, one to a number ending in 8406 and another ending in 8495. Both of these numbers are configured in the Inbound Rules to "email of extension 88", which is the extension within our 3CX Phone System used for faxing. When the fax was received in the inbox assigned to extension 88, the Fax ID field shows a number ending in 8333, which is our company's main fax number, but it isn't configured within 3CX and is being hosted by a third party company, not the TelCo we use to provide SIP lines for 3CX.

    I attempted working around this, by editing the Fax template to report the variable %%PARTYCALLERID%% for the Fax ID field, however, the variables are limited to only be used within certain templates (WHY?!). See here.

    So my question is two-fold:
    1) Where does 3CX get the data to populate the FAX_ID variable?
    2) Can I change where it gets that info OR can I change the variable?
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